Return & Exchange
We want you to be 100% satisfied with your purchase from WWW.TRUESOLDIERSHOP.COM. If for any reason you are not satisfied we would be happy to assist you.
Please note: We do not accept returns for True Soldier® product not purchased from WWW.TRUESOLDIERSHOP.COM.
Item(s) purchased from WWW.TRUESOLDIERSHOP.COM must be returned at the customers expense in new, unused condition with original tags still attached, within 14 days of receiving the shipment, in order to receive a refund. To return an item(s) for a refund just send it to the address below with a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment. Please note that we can not refund the original shipping charge with the exception of faulty or incorrectly shipped items.
All returns should be shipped via insured traceable mail in a secure package to the following address:
True Soldier brand
20 Hepburn road
Bristol BS2 8UD
Unfortunately we don’t exchange product. If you purchased an item from WWW.TRUESOLDIERSHOP.COM and would like a different colour, size or style, a new order will need to be placed. A refund will then be issued for the original item(s) within 1-2 business days of receipt.
Any item(s) purchased on sale or at a discount are final and cannot be returned for a refund. If we receive a returned sale or discounted item, we will either refuse the delivery or return it at the customers expense. No refund will be issued.